Frequently Asked Questions

We understand that using new products can be daunting at times, but don’t worry – We’re here to help! If you can’t find the answer you’re looking for or are still a little unsure, do not hesitate to contact us at

See our common answers on products, ingredients, orders, payment and shipping

Where to buy & ordering

You can purchase Susuluxe products for delivery from this website, our Instagram:  or WhatsApp:

Providing you with a safe, secure shopping experience is paramount to us. We use the Paystack payments gateway to process online orders, which accepts all major credit cards.

Our formulations & safety

The most powerful way to interact with the skin is by harnessing nature, therefore we only use natural ingredients. Our products are intended to provide you with a small moment of daily self-care. Our goal is to help you feel comfortable and beautiful in your own skin.

Our products are made in Nigeria, formulated with only the best, high quality, natural and safe ingredients sourced uniquely from her mother land.

We source our ingredients in Nigeria, always making sure our ethics align with those we source from.

All our products are free from: synthetic chemicals, GMO, toxins, artificial colours, artificial fragrances, parabens, sulphates, mineral oils.

Our fragrance comes from botanicals – we only use natural oil blends and extracts. No synthetic perfumes or fragrances are used.

All product colors are derived from botanical powders and oils which comes with natural colors. No synthetic colorings are used.

Our products are formulated to work with all skin-types, even sensitive skin. Our goal is to provide you with quality skincare using ingredients that are non-irritating and free from harsh chemicals.

The best way to interact with the skin is naturally, therefore we only source natural and unrefined raw materials for our formulations.

Payment, shipping & delivery

Providing you with a safe, secure shopping experience is important to us. We use the Paystack payments gateway to process online orders, which accepts all major credit cards. Make sure you spell, crosscheck and fill in all details correctly.

We ship all orders form Lagos, Nigeria.

Yes, we offer free shipping within Lagos for orders above 50,000 Naira

Yes, we deliver across Nigeria, though delivery times may vary from city to city. Please add a product to cart, and enter your address at checkout to see detailed cost and duration.

Yes, we accept International orders. For your convenience, we use DHL Express shipping to deliver to all countries, with an estimated delivery time frame of 3-5 working days for countries in West Africa and 5-10 working days for countries outside West Africa

Domestic shipping cost is determined by the delivery address provided and will be calculated during check-out.

International shipping cost is determined by the country and county provided and will be calculated during check-out.

Kindly contact our customer care number +234(0)8148048788(WhatsApp Only) immediately. However, once orders are processed, they cannot be cancelled or modified. Please ensure all info is correct before submitting your order.

Sorry, we are unable to ship to multiple addresses at this time. We recommend you place separate orders.

You will receive an email or SMS regarding delivery once your order has been processed. If you don’t receive an email or SMS within 1 working day of placing your order, please contact us on +234(0)8148048788(WhatsApp Only) or


No, we do not test any of our finished products, ingredients, or formulas on animals.

We do not use synthetic microbeads (plastic beads) in any of our products.

We absolutely do. 

Our packages are eco-friendly. Products are sent out in a cardboard box, customers are advised to reuse and recycle the jars that our products come in. We care about our planet, and so should you. Our exfoliants are made with water-soluble materials to protect the ecology.

All of our products are non-comedogenic


We recommend storing Susuluxe products out of direct sunlight in a cool and dry place. Lids should always be closed after use and the bottle stored upright.

We always produce in small batches every month to ensure all products are fresh.

We believe it’s important to have the freshest products possible, so ingredients are at their peak and have maximum effectiveness.

Our products generally have a shelf life of 12 months, which is the final date at which it can be used – provided it has been stored correctly.

On average, Our 30ml products will last up to one month with daily use. 50ml and 100ml products should last longer. This depends on the product dosage and usage.

Full Size Products

  • Intense Toning Body Wash, Size ; 500ml,
  • Toning Polish Scrub Size; 500ml
  • Flawless Glow Body Soap Size ; 500ml
  • Brightening Body Scrub, Size; 500ml
  • Super C Toning Body Oil Size; 100ml
  • Rose Water Cleanser Size; 100ml
  • Whipped Body butter Size; 250ml
  • Glow Booster Serum Size; 30ml
  • Renewal Bar Soap Size; 150g
  • Renewal Facial Polish Size; 100ml
  • Renewal Lip Scrub Size; 30ml
  • Renewal Face Cream Size; 30ml
  • Instant Glow Face Mask Size; 100ml

All of our products are non-comedogenic


If you are not satisfied with your purchase or our services, please contact our customer service representatives at

Returns and Refunds Policy

 Due to the hygienic nature of our products, we do not offer refunds or exchanges, nor do we allow cancellations. All sales are final.

Susuluxe Stockist

If you wish to become an official Susuluxe stockist, please send an email to, and we will get back to you as soon as possible.